At PWNY we strive to provide you an excellent and seamless experience.

Please take a note of our returns policy:

Please take a note of our returns policy:

Please submit your return request within seven (7) calendar days of delivery.
Requests made outside this window will not be eligible.

International sales:

International sales are considered final.
We unfortunately do not accept returns or exchanges for orders outside of the USA.
Email us at for more information about returns and exchanges.
Paradis Winslet products must be returned in a new and unused, undamaged state, in perfect condition, with all protective materials in place, as well as with the original Paradis Winslet box and delivery package, including all accessories and documents.
Paradis Winslet will not accept returns if the product shows signs of wear or has been used or altered from its original condition in any way.
Please thoroughly seal your return and ship the product back with your order invoice.
Send your return in its original shipping box. If this is unavailable, ensure the return box is well-padded to prevent damage during transit.
Please request a drop-off receipt from FedEx as this is your confirmation you shipped the product.
The drop-off receipt will ensure your refund in case the item is lost in transit back to PWNY.
If your return does not arrive within 7 days of the delivery date, the return will not be accepted and there will not be a refund.
You will receive an email confirmation when the refund has been issued.

Express shipping fees on returned orders:

Although we offer free delivery on all domestic orders, shipping fees will be deducted on returned orders.

Please don’t hesitate to reach out with any questions or concerns to




At Paradis Winslet we are dedicated to providing you a seamless experience, with swift and secure refunds.
Here's what you can expect:

Your refund will be processed with care and efficiency within 3-7 business days after we receive your product.

Strict Quality Checks:
Your item will undergo a rigorous quality control process to ensure it meets our highest standards.

Refund Confirmation:
Once your product passes our meticulous inspection and shows no signs of wear, we will promptly initiate your refund. You will receive a dedicated email confirming the refund, sent to the address on file.

Original Payment Method:
Your refund will be credited to the original form of payment used for the purchase, ensuring a straightforward and transparent process.

Allowance for Posting:
Please allow 7-10 days for the refund to reflect in your account. This timeframe is in place to ensure accuracy and security in your transaction.

Express shipping fees on retuned orders:
Although we offer free delivery on all domestic orders, shipping fees will be deducted on returned orders.

We appreciate your support and trust in Paradis Winslet, and we look forward to serving you with excellence.